what side of the vacuum bags goes face up? the smooth side or the…

For some unknown reason my 11"X18′ roll is giving me a problem.I am following directions and leaving 3" to go into the drip tray and still no results. Do I have a defective model VS240 ?
I purchased this at Kohls in May of ’07. could it be I have defective rolls? I bought 4 packages each with 2-11"X18’=144ft.
The rolls that came with the machine was rough on both sides and the new one’s are smooth on one side and rough on the other.What am I doing wrong?

1 COMMENT

  1. Smooth side up…just put enough into the sealer to touch the vacuum tray…if still a problem call help-line number located on the box of either the bags or sealer…Good Luck…

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